Shipping Policy
Shipping Policy
Processing & Production Time
All of our figurines are handcrafted and made to order.
Production usually takes 20–35 business days, depending on the size, complexity, and level of detail.
Each figurine goes through a careful quality check before shipping.
Please note that during peak seasons (such as holidays), production times may be slightly longer — thank you for your patience and understanding. 💛
Free Worldwide Shipping
We offer free shipping worldwide 🌍
No matter where you are — we’ll deliver your memory straight to your door at no extra cost.
Estimated Delivery Time
Once your figurine is complete and shipped, the estimated delivery time is:
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USA: 5–10 business days
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Canada & Europe: 7–14 business days
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Rest of the world: 10–20 business days
Delivery times may vary depending on your country, customs procedures, and local postal services.
Shipping Confirmation & Tracking
When your order ships, you’ll receive a confirmation email with a tracking number to follow your delivery in real time.
If you haven’t received tracking details within 5 days after dispatch, please contact us at support@[yourbrand].com.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 7 days of delivery and include clear photos of the damage and packaging.
If your shipment is lost or delayed beyond the estimated time, our team will work with the carrier to send a replacement or issue a refund once confirmed.
International Shipping
We ship to all countries worldwide.
Please note that some international destinations may charge customs duties or import taxes.
These fees, if applicable, are the responsibility of the recipient and are not included in our product or shipping prices.
Every figurine is made with love and care — and we’ll make sure it reaches you safely and free of charge, wherever you are.